Be curious.
Be brave.
Listen to your customer.

Hi, I’m Jenna Lehti.

The trusted outsider your customers open up to about their experience.

With 20+ years of experience, I know that hearing honest feedback takes courage from a company. My job is to make it easier. In 14 days I find out what your customers really think and bring you the answers, so you can make your service better.

QUULU SPRINT — a 14-day Customer Experience audit

Are you curious and brave enough to hear what your customers really think? That's what Quulu Sprint is for.

In 14 days you'll know:

  • What your customers value: the strengths that keep them happy.

  • Where the pain points are: what could make them switch to a competitor.

  • Where to start: the improvement with the biggest payoff.

I collect your customers' experiences in the way that fits best: interviews, surveys, observation, or a combination of these. You get a clear picture and prioritized recommendations, plus a shared session where we go through the findings together.

Quulu Sprint is for you if you aim for the best customer experience in your field and you're curious to hear what your customers tell a genuine outsider.

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A good number won't tell you what to fix. People will.

At a B2B lunch event, 97% of attendees recommended it. A great number, but it didn't tell us how to make the event better. Listening more closely surfaced one recurring issue that changed the direction of the next event. That's why I also listen to what the numbers leave out.

Longer collaboration?

Quulu Sprint is a great way to start, but it's only one way to work together.

Sometimes the 14-day audit is enough: you get a clear direction and take development forward yourself. Other times we notice together that there's more to do.

I can help you, for example:

  • put the Sprint's recommendations into practice

  • build a feedback culture that listens to customers continuously

  • work as your long-term customer experience partner.

Intersted?

We always begin with a free intro call. Together we'll look at the way forward that fits your situation best.

Phone and WhatsApp: 050 355 0904
jenna.quulu@gmail.com
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